Warranty Policy

Warranty Policy

After-Sales Service Policy

This warranty does not affect your legal rights in accordance with the laws and provisions of your country or region. The terms specified in this warranty should be executed to the extent permitted by the laws of your country or region. When the warranty period of this policy is not sufficient to cover the scope of the law in your country or region, your local policy regulations shall prevail.

You cannot request a replacement service if
The product is out of warranty;
The product was purchased from non-XLOOKING channels;
The product returned to XLOOKING does not include all original accessories, attachments or packaging, or items that were damaged due to improper use;
The product is found to be free of defects after all appropriate tests;
You fail to provide valid proof of purchase, order number, or other legal proof;
Failure or damage is caused by incorrect or improper use, maintenance, or storage, such as improper handling; use of the product not for the reasonable intended purpose; improper plugging or unplugging of external devices; drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc.; infestation of insects and rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);
Failure or damage is caused by any installation, repair, alteration, addition, or disassembly by agencies or personnel who are not authorized by XLOOKING;
Modification, alteration or removal of the original identification information of the product or components;
Damage is caused by uncontrollable external events (fire, flood, strong wind, or thunderstorm);
The replacement product functions well after some tests upon the receipt of the replacement product sent from XLOOKING.
The product received fails to be sent back to XLOOKING within seven (7) calendar days after XLOOKING confirms the replacement request.

Warranty Scope and Period

Note: The "warranty period" above starts from the date of receipt of the product, with the invoice date as a reference. Therefore, please keep your invoice as proof of purchase. If there is no valid invoice, the warranty period will start from the date when the product leaves the factory.

Repair Warranty

lf the quality problem is determined by the after sales inspection of our company, the company will provide free maintenance service; if it is a non-quality problem caused by human factors, the customer shall bear the corresponding replacement parts fee and no need to bear the maintenance fee.

Out-of Warranty

The customer shall bear all costs incurred during the repair process.including labor costs, spare parts costs, packaging costs, and round-trip freight costs.

Extended Warranty

An extended warranty can be purchased,PRICE*10%= one year extended warranty available. (Consumables,Accessories and Wearing parts do not offer extended warranty. ) Note: This after-sales policy may vary according to local laws and regulations, and XLOOKING reserves the right to interpret and modify this warranty policy at any time at its sole discretion.